FAQs

SHIPPING

What shipping carriers do you use?
Jíbaro uses United States Postal Service (USPS) to mail all packages.

How much does delivery cost?
The shipping rate is determined by USPS per the size and weight of your order. You are charged exactly what it costs to mail your order, we do not make a profit from your shipping payment. Shipping and handling fees are non-refundable.

When will my order arrive?

Your order should take 2 to 5 days once shipped depending on your location. You can follow your package with the tracking information provided on your shipping confirmation email.

How can I track my orders?
You can follow your package with the tracking information provided on your shipping confirmation email.


RETURNS & EXCHANGES

What is your return and exchange policy?
You can find our Exchange and Return Policy here.

How do I request a return?
Visit our Exchange and Return Policy here for details on how to request a return.

What if the item I received is damaged or faulty?
Sorry about that! Please email us at info@JibaroPR.com or better yet, give our customer care team a call at 513-580-8131.

What if the clothing item I ordered does not fit?
Visit our Exchange and Return Policy here for details on how to exchange an item.

SIZING

What size should I order?
Visit our Sizing Chart here to guide you in choosing the right size for you.

TILES

What material are the coasters made of?
The tiles are made of tumbled Botticino marble and are mainly sourced from a quarry in Verona, Italy.

Are the marble tiles moisture and heat resistant?
Yes, the tiles are heat and water resistant.  You can place a hot cup of coffee or tea on the tile without harming it . Do not place a hot pot directly from the stove on top of the tile as it might crack. You may also place a cold drink and allow condensation to drip onto the tile, when done with the drink gently tap dry the tile surface.

How is the image put on the surface?
The image is hand-printed onto the surface of the marble using a combination of proprietary inks and finishing process.

How do you clean the marble?
The best method for cleaning is with a damp soft sponge or cloth. Please do not use any abrasive cleaners or pads, this will scratch the image. Do not put in dishwasher, as the cork in the back will peel off.

PRIVACY

Is my information kept private?
Yes. Please read the Privacy Policy here for further details.

PAYMENT

What payment methods does Jibaro accept?
We accept American Express, MasterCard, Visa, PayPal, JCB, Discover, and Diners Club.

GIFTS

What if my order is a gift and I don’t want you to include an invoice with the order?
Order invoices are placed inside every outgoing package. If your item is a gift and you would like us to exclude the invoice, please not this request in the Comments section during the checkout process. 

Do you sell gift cards?
Not at this time, we hope to sell them in the future.

CONTACTING US

How can I contact you?
Email us at: info@JibaroPR.com Call us: 513-580-8131.